Guidelines for ordering
Below are guidelines to help you through the order process and insure the fastest possible delivery. Please call (864) 378-0952 or email firstname.lastname@example.org with any questions.
Enter your order using the appropriate online order form – fill out the form completely and click submit to send.
Background: Enter the background you want, along with any color change information. If you need additional space use the message box.
Special instructions and other information can be entered in the message block.
List your logos and logo positions. If we DO NOT have your sponsor logo in our logo library, we will email you with instructions and options for getting the logo in the correct format.
If OK to use Artistic Text for logos you don’t have, make that note in the message block.
You must submit the art for your logo and the logos that you want to use on your item in a vector format. If you cannot provide them in a vector format, our art department can re-create logos to the correct format for an art charge, which will vary depending on the complexity of the logo. We will use the logos of other companies with the understanding that you have obtained the permission to use those logos. You are responsible for getting the approval to use all logos. Please call (864) 378-0952 or email email@example.com with any artwork questions.
PROOFS & TIMELINE
Once we have received your order form, we will give you a call to confirm. Once we get your confirmation AND all logos, we will begin the design process. Please keep in mind that for us, the Order Date is the date we have everything we need to get started (order form, all logos and background information), NOT the date the form is submitted.
We work on orders in the order in which we receive them. Depending on time of year, it can take up to 7 days after receipt of your order before we can begin work on your design. The actual design process and revisions take a varying amount of time. .
After the design is finished you will be sent a full color proof. The proof gives you an opportunity to verify that names are spelled correctly, logos placed as per your instructions, and that colors are as requested. We will always correct any errors and send another proof at no extra charge.
The purpose of the proof is to correct any errors – Proofs are NOT sample designs that can be changed if you change your mind about colors or logos.
(If you add or substitute logos, change colors or background, or make any other design changes after receiving the 1st proof, there will be a $15 charge for each subsequent proof.)
If you make multiple design and/or color changes that exceed three proofs, we will require payment in full before proceeding with additional proofs.
When you approve the proof, we will begin production of your jersey. We will delivery to you within 3-4 weeks of approval and payment.
To match your colors perfectly, we will need your PMS / Pantone colors. If you cannot provide PMS colors, we will make every effort to match your colors to your specifications, however, colors on your jersey may not match exactly the colors on your computer screen when you view our proofs. This is because all devices are different, and the screens display color differently than printed fabric. Also, we do not guarantee than colors on reorders will be exactly like your previous orders. We will get as close as possible, but small differences are common. For all jerseys to match, all must be ordered at the same time.
Please call us at (864) 378-0952 to discuss rush orders.